Refund Policy

Effective September 27, 2026

What this policy covers

This policy applies to digital products purchased through Stallcrate checkout. It does not cover payments made outside Stallcrate. Sellers cannot replace this policy with terms that provide buyers less protection than applicable law requires.

Reasons we may approve a refund

• The purchased file was not delivered or cannot be accessed because of a Stallcrate or seller-side failure.
• The file is corrupted, empty, or materially unusable, and the seller cannot provide a working replacement.
• The product is materially different from the listing description, preview, disclosed format, or included files.
• The same purchase was charged more than once.
• The product contains malware, prohibited content, or material that the seller did not have the right to sell.
• The transaction was unauthorized or fraudulent, subject to reasonable verification.
• A refund is required by applicable consumer law.

Reasons we normally do not approve a refund

• You changed your mind, no longer need the product, or purchased it by mistake after the product details were clearly shown.
• You expected a particular business, creative, financial, or personal result that the listing did not guarantee.
• You lack the software, hardware, account, knowledge, or skill needed to use a requirement disclosed in the listing.
• You dislike the style or quality for subjective reasons when the product matches its description and preview.
• You want a different file format, feature, license, or customization that was not promised in the listing.
• You have downloaded, copied, used, distributed, or benefited from the product and no defect, safety issue, fraud, or material misrepresentation exists.
• Your request is submitted after the 7-day window without a legal, safety, fraud, or non-delivery exception.

Downloaded products and exceptions

A download is counted when Stallcrate accepts a valid download request, including a request that redirects to secure file storage. Renewing a download link does not erase prior download activity. Downloaded products are normally ineligible because digital files cannot be physically returned.

A download does not automatically defeat a claim involving malware, a corrupted or materially misrepresented file, infringement, fraud, or rights that cannot legally be waived. Staff must document an override when approving one of these exceptions.

How to request help or a refund

1. Open Orders and select Contact seller for the purchase.
2. Describe the problem clearly and include relevant details, such as the expected format, error message, missing files, or listing statement at issue.
3. Give the seller a reasonable opportunity to provide instructions, a corrected file, or another appropriate solution.
4. If the issue remains unresolved, use Escalate to Stallcrate in that support conversation.

For malware, copyright, fraud, or prohibited content, also submit a content report. Do not open or continue using a file you believe is unsafe.

Review and evidence

Stallcrate may review the listing as it appeared at purchase, payment records, file and version information, download activity, buyer-seller messages, replacement attempts, and other relevant evidence. Eligibility means the request qualifies for review; it does not guarantee approval. We may ask either party for more information before deciding.

Refund outcome

Stallcrate currently issues full refunds rather than partial refunds. An approved refund is returned to the original payment method through Stripe. Bank processing time is outside Stallcrate's control. After approval, download links are revoked and the buyer must stop using and delete the refunded product except where retention is required by law.

Who funds the refund

For Stripe Connect sales, Stallcrate reverses the seller's transfer so the seller's proceeds fund the product portion of the refund. Stallcrate returns its application fee. Stripe processing, Connect, currency-conversion, dispute, or similar fees may not be returned by Stripe and may be allocated as permitted by the seller terms and applicable law.

Abuse, disputes, and legal rights

False claims, repeated abusive requests, downloading with the intent to seek a refund, or threats intended to obtain products without payment may lead to denial, account restriction, or other action. Contacting Stallcrate first often resolves problems faster, but this policy does not waive any non-waivable right to contact your card issuer, regulator, or consumer-protection authority. If applicable law gives you greater rights, those rights control.

Questions about a purchase should be sent through its support conversation so the order, seller, and messages remain connected.